The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for your “Questions and Answers.” This allows your users to ask their questions and get quick and relevant answers. In this post we provide a sample solution, called QnABot (pronounced “Q and A Bot”).
Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather talk to a chat bot than to a human! They often call your help desk, or post to your support forum, but over time this adds stress and cost to your organization.
Your users have questions and you have answers, but you need a better way for your users to ask their questions and get the right answers. September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service.
